Terms & Conditions

About Us

The Cotton Patch is a UK company specialising in patchwork and quilting products. All of the prices on the site are in UK British Pounds Sterling. If you have any suggestions or comments please email us at mailorder@cottonpatch.co.uk

If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone and postcode and an order number if you have one.

Please note for general enquiries we aim to respond to your email within 2 to 3 working days.

Our Contact details:
The Cotton Patch
1283-1285 Stratford Road Hall Green Birmingham B28 9AJ United Kingdom
Phone: 0121 702 2840
Fax:
Email: mailorder@cottonpatch.co.uk
Vat No: VAT Number 558 8781 74

Company Registration No: 2145090

Important Information about patchwork fabrics
All patchwork fabrics are 100% cotton with a nominal width of 106-114cm (42"-44") unless stated otherwise.
Due to the limitations of colour printing, image colours may vary from actual fabric colours, with certain colours (such as reds) being particularly difficult to reproduce. Use the images on this online shop only as a guide, please do not use them to colour match fabric.

Fat Quarters and Long Quarters
Some of our packs are cut as Fat Quarters. To get a Fat Quarter, the fabric is cut at 50cm and then slit half way along the width to give a fatter piece of fabric. Our normal fabric cut off the bolt is 25cm wide, which is also called a Long Quarter

Washing patchwork fabrics
Some patchworkers prefer not to prewash fabric, but prewashing new fabrics generally ensures that there will be no uneven shrinkage and no transfer of colours when the finished piece is washed. These guidelines apply to most 100% cotton fabrics, but we would always advise testing a small piece first as manufacturing processes do vary:

Unfold all fabrics before putting into the washing machine.

Wash light coloured fabrics in tepid water with a phosphate free detergent.

Soak dark coloured fabrics individually in cold water for approximately half an hour and then machine wash in cold water
with a phosphate free detergent.

Ensure your washing machine is set to a low spin cycle, Tumble fabric almost dry then
remove and press with an iron.

Completed quilts made from light and dark fabrics should only be washed in cold water.

Making A Purchase

All Prices are shown in Pounds Sterling (inclusive of VAT). Just browse our Catalogue and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

When we have received your order we will send you an email acknowledging receipt.

We accept Visa and MasterCard, PayPal and Apple Pay. If you are shopping from anywhere other than the UK your credit card company should convert the transaction to your own currency at the prevailing rate at the time of the transaction.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try and correct the mistake.

Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges for each order.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Postage and packing charges apply to all items purchased using the electronic shopping basket facility except for Gift Vouchers, pre-orders and subscriptions.

Postage and packing charges within the UK are shown in relation to the cost of the ordered items. Full details are on our Postage Rates page. 

The Cotton Patch reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk, weight value of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.

If you give us an incorrect delivery address and a parcel is returned to us because of that incorrect address we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address. 

If you give us an incorrect delivery address and a parcel is undelivered/lost because of that incorrect address, we are not able to offer a refund or replacement

Overseas Orders
Postage charges to Overseas destinations will depend upon the weight and volume of the items ordered and the Country to which they are delivered. The charge will be shown in the checkout after you have selected the delivery Country.

The goods will be sent by International Airmail or Courier. Customers will be sent a tracking number via the email address provided on their order.

The Cotton Patch reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.

Overseas Destinations to which The Cotton Patch will accept online orders.

European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of Europe
Andorra, Faroe Islands, Iceland, Norway, Serbia, Switzerland, Ukraine.

Rest of the World

Australia, Canary Islands, Iceland, New Zealand, Norway, Singapore, Switzerland, USA

Delivery Schedule

UK Standard Service
You should receive your order in approximately 1 to 2 working days from when you order. Our working days are Monday to Friday, excluding Bank Holidays. Please note that if you place an order after 9am on a Friday your order will be downloaded on the following Monday and in that case Monday will be the first processing day.

Orders for a large selection of fabric cut to order may take longer to process. 

Delayed Mail
The Royal Mail aims to deliver within 2 to 3 working days, but please allow 15 working days for delivery for UK and 28 days for Europe before contacting us. This is the timescale quoted by Royal Mail before they will allow a claim for non-delivery

Please check your parcel carefully and report any discrepancies within 14 days of receipt. Please note that smaller items, such as needles and threads, may be folded within fabrics or other items so that they are not loose in the parcel

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All our prices are shown inclusive of VAT except for books which do not incur VAT.

If you are ordering from outside the United Kingdom, VAT will not be charged: You will be liable though for any import taxes, VAT or tariffs that may be due in the destination country.

Credit Card Security

We use a highly secure processing system for our online payments.

Our payment system meets the highest level of bank-approved security, adhering to the Payment Card Industry Data Security Standard (PCI-DSS) Level 1. This ensures that your payment details remain secure throughout the transaction process.

Copyright

Please note that all content, images etc. are copyright The Cotton Patch and no part of this website may be copied or reproduced without permission.

Reaching Us

If you need to reach us, please email us using the link in the footer on each page, alternatively, you can call on 0121 702 2840 (International +44 0121 702 2840) or write to us at 1283-1285 Stratford Road, Hall Green, Birmingham, B28 9AJ, United Kingdom

Privacy Policy

The Cotton Patch do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

If you are unhappy with your purchase you can return an item to us. Within the UK customers have the right to withdraw from the purchase of an item within fourteen working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us if you wish to return an item. We recommend that you receive a proof of posting and advise that we must receive the goods before we can issue a refund. We can not accept responsibility for return parcels lost in transit. We cannot accept returns of computer software that has been opened, subscriptions or fabric cut to your specific requirements

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days of receipt of goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective to discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.